Questions about orders & vouchers

Order, purchase & payment of your voucher

Answers to my order of the voucher. Or, how does an order process work or how is the order process for an express voucher? You can find all this here. However, if you don’t get your questions answered about our tandem flight experience, you are welcome to send us an e-mail fliegauf@tandemfliegenchiemgau.de

After submitting the order form, we will send you an e-mail containing the account details for payment. Please also check your spam folder. Payment after the tandem flight only takes place after the flight has been completed, after which you can conveniently pay your pilot on site in cash, by card or PayPal.

If you order by standard shipping or express voucher, you will first receive an order confirmation with the payment options by e-mail. Please also check your spam and advertising folders (e.g. Outlook, GMX, Googlemail, Smartphone.

It is our conviction that we do not offer a discount on tandem flights, because we attach great importance to the quality of our service.

This includes individual service for every single customer, the highest quality equipment, fun and time spent with you.

Time for a vacation, time for things that take you away from everyday life. This is what we offer you.

We make no distinction for our passengers. No matter whether you are an adult, child, teenager or someone with physical limitations. Every passenger receives the same attention, safety, time and flight quality.

The invoice will be sent to you when you receive the voucher. If your billing address is different, we will send you the invoice as a PDF by e-mail.

A voucher for a Chiemgau Classic Flight, known as an Early Bird, is available from just € 140. All other flight types differ from the flight route and flight time.

You can find the prices for the respective flight offer here under Flights & Prices.

According to § 4 para. 5 EstG, donations and gifts to third parties are deductible as business expenses up to an amount of € 35.00 per person and calendar year.

Yes, that’s not a problem. Please enter the delivery address for the voucher in the additional message section of the order form. It is no longer possible to change your address once you have sent a letter or express delivery.

It is possible to order a group voucher. These are either possible as a value voucher or by adding the quantity to the shopping cart.

Group size is limited to 8 participants.

No, we do not offer installment payments or deferred payments.

Payment must be made within 8 days of receipt of the invoice.

You are also welcome to collect the voucher from us in person.

Nevertheless, we need an order from you in advance via the homepage.

For collection, please let us know the date and time of collection. Payment is in cash on site, company headquarters in Hub 5, 83209 Prien am Chiemsee.

Once you have received the invoice, the outstanding amount must be paid within 8 days. The voucher is only valid after receipt of payment.

As soon as you receive a friendly payment reminder or overdue notice, you have exceeded the payment deadline. We therefore ask you to settle the outstanding amount by bank transfer within the next 3 working days, stating the following reason for payment. If we do not receive payment by this date, the voucher and its validity will expire.

Yes, that works. We also offer you our last-minute EXPRESS print@home voucher.

Select your flight, fill in the form and send it off. As soon as you have received the order confirmation, you can download the voucher as a PDF and print it out.

→ Tip for printing: insert a piece of photo paper if you have one to hand.

Redeem & validity of your voucher

Answers to redeem my voucher. Or, the validity of a voucher. However, if you don’t get your questions answered about our tandem flight experience, you are welcome to send us an e-mail fliegauf@tandemfliegenchiemgau.de

You can easily redeem your tandem flight voucher under Book a flight

Please fill out the contact form completely and enter the voucher number.

This is the quickest way to find a suitable flight date:
  1. First select your desired tandem flight.
  2. Opt for additional upgrades if you wish.
  3. Let us know on which day you would like to take off with us.
    1. It is best to ask for several days to choose from in case the weather is not suitable.
    2. Requests at short notice are also possible. Please give us one week’s notice for your appointment during the peak season.
  4. Enter your personal data.

Can I upgrade my voucher to a higher-value tandem flight?
Yes, you can upgrade your voucher at any time.
Whether it’s a flight time extension or a photo & video service, you can also book a second person for a partner flight when requesting an appointment.

Your highlight:

If you book a partner double flight, you will have two pilots at your disposal.

Our voucher is valid for 36 months from the date of purchase and cannot be extended. There may be a different validity period for sponsoring or promotional vouchers.

The promotion or sponsorship voucher is valid for one year from the date of issue.

Yes, our vouchers are freely transferable and are valid for 36 months.

These vouchers can be redeemed for any paragliding tandem flight.

If you have received a voucher, we would ask you to contact us to check the validity of the voucher.

You can see the validity on your voucher on the right in the line, “valid until: …”

Return & exchange of vouchers

However, if you don’t get your questions answered about our tandem flight experience, you are welcome to send us an e-mail fliegauf@tandemfliegenchiemgau.de

Yes, this is possible, here under the terms and conditions right of withdrawal 3.1 you will find our information on cancellation and revocation.

You can find all information about refunds under our terms and conditions

Yes, the full price of the voucher will be refunded as soon as we receive the return.

If we do not receive a return, we reserve the right to charge an administration fee of € 6.